Frequently Asked Questions (FAQs)

General Services

1. What services do you offer?
We specialize in custom jewelry creation and professional jewelry repair, including resizing, stone setting, polishing, restoration, and redesign of existing pieces.

2. Do you work with both custom and existing jewelry?
Yes. We work on both newly commissioned custom pieces and existing jewelry, including heirloom and sentimental items.

3. Do you work with lab-grown and natural diamonds?
Yes. We work with both lab-grown and natural diamonds and apply the same standards of precision and care to each.

4. Can I bring in jewelry purchased elsewhere for repair or modification?
Yes. Jewelry does not need to be purchased from us for us to service it.

Custom Jewelry

5. How does the custom jewelry process work?
The process begins with a consultation to understand your needs. We then guide you through design, materials, and technical considerations before creating the final piece.

6. Can you redesign or update an existing piece?
Yes. We can modify, reset, or completely redesign existing jewelry while preserving original stones or materials if desired.

7. Do you provide design guidance if I’m not sure what I want?
Yes. We offer structured guidance based on your preferences, budget, and practical wear considerations.

8. How long does custom jewelry take?
Timelines vary depending on complexity. Most custom projects take several weeks. We provide a clear estimate after consultation.

Jewelry Repair & Restoration

9. What types of repairs do you handle?
We handle resizing, prong repair, stone tightening or replacement, polishing, restoration, laser welding, and structural repairs.

10. Is it safe to repair older or sentimental jewelry?
Yes. Older or heirloom pieces are carefully inspected before any work is performed to ensure appropriate methods are used.

11. Do you inspect jewelry before repairing it?
Yes. Every piece is evaluated before work begins to identify structural issues and determine the proper repair approach.

12. Can you replace missing stones?
Yes. We can source and replace stones while matching size and quality as closely as possible.

13. Do you offer polishing and cleaning?
Yes. We offer professional polishing and cleaning to restore the appearance of fine jewelry.

Process & Quality

14. How do you ensure quality and precision?
We follow structured inspection, proper setting techniques, and controlled finishing processes for every piece.

15. Will my jewelry look different after repair?
Our goal is to restore or improve function and appearance while maintaining the original character of the piece whenever possible.

16. Do you provide updates during the process?
Yes. We maintain clear communication and will update you as needed during the process.

Pricing & Estimates

17. How is pricing determined?
Pricing is based on materials, labor complexity, and the condition of the piece. We provide estimates after inspection.

18. Do you offer consultations?
Yes. Consultations are available to discuss options, feasibility, and next steps.

19. Are there any hidden costs?
No. All work and costs are discussed and approved before proceeding.

Care & After-Service

20. Do you provide care recommendations after service?
Yes. We provide guidance on proper wear, storage, and maintenance.

21. Do you recommend regular inspections?
Yes. Periodic inspections help prevent stone loss and structural issues over time.

Logistics & Policies

22. How do I get started?
You can contact us through the website, schedule a consultation, or visit us in person.

23. Do you work by appointment or walk-in?
Availability may vary. Appointments are recommended for custom work and detailed consultations.

24. How long do repairs usually take?
Simple repairs may take a few days, while more complex work may take longer. Timelines are discussed in advance.

25. Is my jewelry insured while in your care?
Your jewelry is handled with professional care. Insurance and responsibility details are discussed during intake.

Optional Advanced FAQs

26. Can you work with platinum and different gold karats?
Yes. We work with various metals, including different gold karats and platinum.

27. Do you offer laser welding services?
Yes. Laser welding is available for precise repairs requiring minimal heat impact.

28. Can you engrave jewelry?
Yes. We offer engraving services depending on the piece and material.

29. Do you document the work performed?
Yes. We keep records of services performed for reference.

30. Can I combine multiple services for one piece?
Yes. Multiple services can be performed together when appropriate.